Refund policy

🔄 Returns & Exchanges

We accept returns or exchanges within 14 days of delivery if the item is:
- Unused
- In original packaging
- In saleable condition

Return Process:

1. Email us at info@footaid.co.nz with your order number and reason for return.
2. We’ll provide return instructions and a return address.
3. Once the item is received and inspected, we’ll notify you of approval or rejection.
4. Approved refunds will be processed back to your original method of payment.

Exclusions:

Due to hygiene reasons, items such as toe separators, insoles, or foot pads cannot be returned if used or opened.
Clearance or sale items are final and not eligible for return.

Faulty Items:

If your item arrives damaged or faulty, please contact us within 7 days with photos and a description of the issue.

If you have any questions, please contact our customer care team at info@footaid.co.nz.