FootAid – Shipping & Returns Policy

Effective Date: 12 April 2025

We’re committed to getting your footcare products to you quickly and making returns as hassle-free as possible.

🚚 Shipping Policy

Processing Time:

Orders are processed within 2-3 business days. You will receive a confirmation email once your order has been dispatched.

Shipping Methods:

• Standard NZ Shipping: 2–4 business days
• Rural Delivery: May take 1–2 additional days
• International Shipping: Currently unavailable (please contact us if required)

Shipping Costs:

• Flat rate shipping: $10.00 NZD

Tracking:

All orders are sent with tracking. You’ll receive a tracking number once your order is dispatched.

🔄 Returns & Exchanges

We accept returns or exchanges within 14 days of delivery if the item is:
- Unused
- In original packaging
- In saleable condition

Return Process:

1. Email us at info@footaid.co.nz with your order number and reason for return.
2. We’ll provide return instructions and a return address.
3. Once the item is received and inspected, we’ll notify you of approval or rejection.
4. Approved refunds will be processed back to your original method of payment.

Exclusions:

Due to hygiene reasons, items such as toe separators, insoles, or foot pads cannot be returned if used or opened.
Clearance or sale items are final and not eligible for return.

Faulty Items:

If your item arrives damaged or faulty, please contact us within 7 days with photos and a description of the issue.

If you have any questions, please contact our customer care team at info@footaid.co.nz.