FootAid – Frequently Asked Questions (FAQ)

1. What types of products does FootAid sell?

FootAid specialises in footcare products, including orthotic insoles, toe separators, foot braces, and accessories designed to support foot health and comfort.

2. How long will it take to receive my order?

Orders within New Zealand typically arrive within 2–4 business days. Rural deliveries may take an additional 1–2 days. You will receive a tracking number once your order has shipped.

3. What payment methods do you accept?

We accept all major credit cards, debit cards, and Shopify-supported payment methods including Apple Pay and Google Pay.

4. Do you ship internationally?

Not at this time. We currently only ship within New Zealand. For special requests, please contact our customer support team.

5. Can I return a product if it doesn’t fit or suit me?

Yes. We accept returns within 14 days of delivery, provided the item is unused, in original packaging, and in saleable condition. Due to hygiene reasons, certain products such as toe separators and insoles cannot be returned if opened or used.

6. How do I start a return?

Please email us at info@footaid.co.nz with your order number and reason for return. We’ll send you return instructions and a return address.

7. What if my product is faulty or damaged on arrival?

If your item is damaged or faulty, please contact us within 7 days of delivery. Include photos and a description of the issue. We’ll review your case and arrange a replacement or refund as appropriate.

8. How do I know which product is right for me?

We provide detailed product descriptions and sizing guides to help you choose the best product. If you need more help, feel free to reach out to our customer support team for advice.

9. Are FootAid products suitable for medical conditions like plantar fasciitis or bunions?

Many of our products are designed with these conditions in mind. However, we recommend consulting a qualified healthcare provider for personalised advice before use.

10. How do I contact FootAid for support?

You can reach us by email at info@footaid.co.nz. We aim to respond to all inquiries within 1–2 business days.