Orthotic Advisor

Find the Right FootAid Insole for You

Choosing the right orthotic shouldn’t be confusing.

At FootAid, our insoles are designed by a physiotherapist and podiatrist and tested in real clinical settings. This quick guide will help you understand which option may suit your feet, activity level, and comfort needs.

If you’re ever unsure, our team is here to help.

FootAid Orthotics and Insoles

Basic Orthotic Device

Simple. Supportive. Custom-feel foundation.

What it is

The FootAid Basic Orthotic is a clean, well-contoured EVA shell designed to provide reliable arch support and everyday foot control without added modifications.

It’s our most versatile starting point for people wanting straightforward support.

Key features

  • Supportive arch contour
  • Full-length EVA construction
  • Lightweight profile
  • Available in soft, medium, and firm densities
  • No added posts or heel modifications

Who it may suit

The Basic Orthotic is often suitable for people who:

  • Want simple, reliable arch support
  • Are trialling orthotics for the first time
  • Want to choose their preferred firmness level
  • Need a versatile everyday support option

Choosing Your Density (Important)

The Basic Orthotic comes in three firmness options. The right choice depends on comfort preference, body weight, and activity demands.

Soft Density

Maximum comfort and cushioning

Best for:

  • People prioritising comfort
  • Sensitive or easily irritated feet
  • Lower body weight individuals
  • Casual daily wear
  • Those new to orthotics

👉 If you like a cushioned feel underfoot, start here.

Medium Density

Balanced support and comfort

Best for:

  • Most everyday users
  • Moderate activity levels
  • People wanting both support and comfort
  • General walking and work use

👉 This is the most common starting point for many people.

Firm Density

Maximum control and stability

Best for:

  • Higher body weight
  • Higher activity or sport
  • People who “flatten” insoles quickly
  • Those needing stronger foot control
  • Work boots or high-load environments

👉 Choose firm if you tend to wear through softer insoles quickly.

Neutral Orthotic Device

Enhanced support with built-in cushioning and stability

What it is

The FootAid Neutral Orthotic is our more advanced ready-to-wear support device, designed for people who want more than just basic arch support.

It builds on our core orthotic shell by integrating targeted features that help improve comfort at heel strike and stability through the forefoot during walking.

Unlike the Basic Orthotic (which allows density choice), the Neutral device comes in a carefully selected medium density, chosen to provide the best balance of support and comfort for most users.

Key features

  • Supportive medium-density orthotic shell
  • Integrated heel cushion for shock absorption
  • Lateral forefoot post to enhance stability
  • Full-length top cover for step-in comfort
  • Contoured arch support for everyday control
  • Ready-to-wear design — no modifications required

Why these features matter

Heel cushion

Helps absorb impact at heel strike, which can improve comfort for people who spend long hours on their feet or walk on hard surfaces.

Lateral forefoot post

Provides additional forefoot stability and helps guide smoother foot function through the push-off phase of walking.

Medium-density shell

Selected to suit the majority of users by balancing:

  • Support
  • Comfort
  • Durability
  • Versatility across footwear

Top cover

Adds step-in comfort and helps reduce friction between the foot and the orthotic.

Who it may suit

The Neutral Orthotic is often a good choice for people who:

  • Want more cushioning than a basic orthotic
  • Spend long hours standing or walking
  • Want a premium ready-to-wear feel
  • Need additional forefoot stability
  • Prefer a “fit and go” orthotic option
  • Want support plus shock absorption

Orthotic Insoles in New Zealand


FootAid orthotics are designed by a New Zealand physiotherapist and podiatrist to provide practical, clinically informed foot support for everyday use. Whether you need simple arch support or enhanced cushioning and stability, our Orthotic Advisor helps guide you toward the most appropriate option.