We're here to help. Fill out the form below to reach us
Find quick answers to our most common questions.
CONTACT
Get in Touch
Address
5/102 Remuera Road, Remuera
Auckland, 1050
Phone
info@footaid.co.nz
Business hours
Online ONLY
Order & Shipping
1. How can I track my order?
You’ll receive a tracking number by email once your order is shipped. Use it on the carrier’s site to check your delivery status.
2. How long does shipping take?
Most orders are delivered within 3–7 business days. Rural shipping may take longer
3. Do you offer international shipping?
No, we only ship within New Zealand.
4. Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible to request changes or cancellation.
5. What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment options at checkout.
Product & Returns
1. What is your return policy?
Returns are accepted within 30 days of purchase if products are unused and in original packaging. Contact our support for assistance.
2. Are your products covered by warranty?
Yes, all our products include a limited warranty. Please contact us for details.
3. Do you offer discounts for bulk purchases?
Yes, special pricing is available for large or business orders. Reach out to us for more information.
4. Is my personal information secure?
We take privacy seriously and use advanced security measures to protect your data.
5. How can I contact customer support?
You can reach us via email or through our Contact Us page. We aim to reply within 24 hours.
Support Team
Our support team is always ready to help you with any questions or issues.
Get in Touch
Have questions or need assistance? Our team is ready to help you anytime.